Refund policy

Welcome to Luxe UAE! We strive to provide you with a smooth and enjoyable shopping experience. Below, you’ll find our Shipping and Exchange Policies, designed to ensure that you have all the information you need regarding  exchanges.

 

1. Exchange Policy

1.1 Eligibility for Exchange

We accept exchanges for products under the following conditions:

  • Timeframe: Exchange requests must be made within 3 days of receiving your order.
  • Condition: The item must be in its original condition, unused, and with all tags and packaging intact.
  • Proof of Purchase: You must provide the original receipt or order confirmation.

    Please note: We do not accept returns or issue refunds. We offer exchange only.

1.2 How to Request an Exchange

To request an exchange, please follow these steps:

  1. Contact Us: Reach out to our customer service team at Luxemart3@gmail.com with your order number and reason for the exchange.
  2. Return Instructions: Our team will provide you with detailed return instructions and a return shipping address.
  3. Return the Item: Pack the item securely and return it to the provided address. Please note that you are responsible for the cost of return shipping.

1.3 Exchange Process

Once we receive and inspect the returned item:

  • Approval: If the exchange request is approved, we will send out the replacement item as soon as possible.
  • Alternative Options: If the item you wish to exchange for is out of stock, we will offer you a choice of other products or a store credit.

1.4 Non-Eligible Items

The following items are not eligible for exchange:

  • Customized Items: Products that have been customized or personalized.
  • Final Sale Items: Items marked as final sale or clearance.

3. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [insert contact email] with your order number and a description of the issue. We will arrange for a return and provide a replacement or refund as appropriate.